Returns & Refund Policy

Returns & Refund Policy

Unwanted products

An unwanted product can be returned for a full refund within 14 days of delivery as long as it’s still in its original, unopened packaging. This returns policy for unopened goods is in addition to your statutory rights and applies to purchases made online. This excludes cost of original postage charge.

These regulations don’t apply to anything that has been personalised or to intimate, perishable or time-critical goods.

Please note that we are unable to accept any returned e-liquids that have no seal or have been used in any way, as this would constitute a health and safety risk due to hygiene purposes.

Returns and exchanges can only be processed with proof of purchase. This can be the sales receipt, a bank statement or an online sales invoice. Please provide your order numbers when you return a product.

Faulty products

In the unfortunate event that your product develops a fault, we try to ensure our returns or repair service is a painless as possible.

If the fault occurs within 30 days of purchase (or Delivery) we will always offer you either a repair, exchange or refund. In all cases we reserve the right to inspect the product and verify the fault.

We do not cover faults caused by accident, neglect, misuse or normal wear and tear.

Please Note: Most manufacturers need the serial number that is usually found on the packaging, please keep all original packaging for the life span of your product as this will be needed when returning the product.

Missing or Damaged Products/Items

If you unpack your product and find it damaged or a product missing from your delivery, you should report it to Gold Vape within 48 hours of delivery by email or phone. Claims outside of the above timescale will not be considered. Your statutory rights will not be affected.

Refunds

Refunds are contingent upon inspection of item(s) once we receive it.  You must contact us within 14 days of purchase date to request refund.   Items returned after 14 days will not be refunded.  You will be responsible for shipping the item(s) back to us along with the Order Number. Shipping with tracking is highly advise as we are not responsible for undelivered packages.

Processing a Return

In order for us to process a return, you can do this through your My Account section online. All requests will be processed within 48 hours. We reserve the right to contact you for further information and to process correctly.

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